Stevenson Memorial Hospital helps ensure that patients and visitors experience a comfortable, caring and pleasant stay while at the hospital. In order to guarantee the best stay possible, we have provided you with important information about our services. If you cannot find what you’re looking for, please call us at (705) 435-3377.
If you're a patient at Steveson Memorial Hospital, our Patient Handbook has great information to help you navigate your time at the hospital. Click here to access a PDF of the patient handbook.
Hand Hygiene
Hand hygiene must be strictly followed for all visitors and staff. Liquid hand sanitizers are located in the lobby and throughout the hospital. Please ensure you clean your hands as soon as you enter the Hospital, before and after eating, before and after visiting a patient and just before you leave the Hospital. Ensuring your hands are properly cleaned is for your safety as well as for our patients and staff.
Smoke Free Campus
Stevenson is a Smoke Free Environment including all buildings and grounds.
As a health care organization, the we are committed to promoting the health and well being of caregivers, volunteers and the people whom we serve, and it is important that we model healthy practices. The Smoke Free Policy is intended to provide protection from tobacco smoke and to set a positive example in the community.
If you would like to quit smoking, check out these smoking cessation resources:
www.simcoemuskokahealth.org
www.smokershelpline.ca
www.stopstudy.ca
Compliment or Complaint
Stevenson Memorial Hospital is committed to recognizing the importance of patient-centered care and the voice of our patients. The core values of respect, compassion and accountability govern our actions as we strive to deliver the highest quality patient care every day.
Hearing from patients about our performance is important to us, especially if there are questions or concerns about the care that you or a loved one has received.
How can I express my compliments or concerns?
If you wish to express a compliment, ask to speak with the manager of the department or service area where you received care.
We encourage you to first bring your question or concern to the attention of the nurses, doctors and other staff caring for you. These people know about your situation and will be able to respond to your concerns quickly and efficiently.
If you are unable to resolve your concern at the point of care, ask to speak with the manager of the unit or area. The manager will contact you to discuss your concerns.
If you remain unsatisfied after speaking with the department manager, you may bring your concern to our Patient Relations delegate:
Patient Experience Lead
T: 705-435-3377, ext. 2310
patientexperience@smhosp.on.ca
