The Team Behind the Science: Celebrating Medical Laboratory Week at SMH
April 17, 2025
At Stevenson Memorial Hospital, a critical piece of the healthcare puzzle is often unseen by patients—but never unappreciated. As we celebrate Medical Laboratory Week, we shine a spotlight on the skilled and dedicated professionals who work tirelessly behind the scenes, ensuring accurate diagnoses, safe treatments, and ultimately, better outcomes for every patient who walks through our doors.
Medical Laboratory Technologists (MLTs) are the unsung heroes of healthcare. With approximately 70% of clinical decisions based on lab results, these professionals play an indispensable role in patient care. At SMH, two such experts—Ahmad Orfali and Trevor White—are not only helping to lead the charge in laboratory excellence, but they’re also passionate advocates for the profession itself.
Meet the Team Behind the Science
Ahmad Orfali, the Quality Charge Technologist and Point of Care Testing (POCT) Coordinator, has been with SMH since 2016, with a background in applied health sciences from the University of Waterloo.
“I’ve always been drawn to science and healthcare, but I was especially intrigued by the idea of making a real difference behind the scenes,” Ahmad says. “I liked that this profession combines working with your hands, technical skills, attention to detail, and clinical knowledge in a meaningful way.”
Ahmad's counterpart, Trevor White, serves as the Operational Laboratory Charge Technologist. His journey to lab science took a few turns—from a bachelor's in science to medical school, and then a realization that the lab, not the clinic, was where he truly belonged.
“The laboratory allows me to utilize my science expertise and make a significant impact on patients care since the testing is crucial as about 70% of medical decisions are based on the laboratory results MLTs publish,” Trevor explains.
A Day in the Life
For both Ahmad and Trevor, no two days are the same. Their roles extend far beyond simply running tests.
Ahmad describes his typical day as a whirlwind of multitasking. “A typical day involves performing audits, monitoring quality metrics, reviewing incident reports, updating policies, and collaborating with nursing teams on POCT initiatives,” he says. He also trains nursing staff on glucometer use and ensures compliance with over 400 regulatory standards.
Trevor’s role balances leadership and technical expertise. “I lead our team huddle to discuss issues or workflow processes that need adjusting... maintain inventory for required supplies to keep the lab functioning, and process samples and result reports as required,” he shares.
Their work spans multiple lab disciplines—hematology, chemistry, and transfusion medicine—and their knowledge underpins critical hospital operations.
Moments That Matter
While MLTs may not interact directly with patients, the impact of their work can be life-saving.
Ahmad recalls a recent emergency that underscored this point: “We had a motorcycle accident patient come into the ER in critical condition. Later in the day, they had major blood loss and were rapidly deteriorating. Our team immediately kicked into high gear—we prepared and issued several units of blood and fresh frozen plasma as fast as possible.”
Thanks to the seamless coordination between the lab and the ER, the patient stabilized enough for surgery and was transferred to a trauma centre. “Fast, accurate results can mean the difference between life and death in emergencies,” Ahmad says.
Trevor, too, has seen firsthand how vital their work is. In transfusion medicine especially, he notes, “the blood products we issue are utilized for direct patient care that has measurable outcomes for the patient.”
The Lab Landscape
Working in a small, tight-knit hospital like SMH has its advantages—and its challenges. Both Ahmad and Trevor emphasized the collaborative spirit among the lab team, which keeps morale high even during busy or stressful periods.
“The team environment here is amazing—we have an amazing team, and it’s incredible how everyone steps up when needed,” says Ahmad. Trevor echoes that sentiment: “The camaraderie and collaboration within the lab [are what I enjoy most]. We work effectively as a team to put patients first and get results out quick.”
Ahmad adds that balancing frontline testing with administrative quality and POCT duties can also be difficult—but it’s the challenge that keeps him motivated.
Looking Ahead: Lab Technology and Future Talent
Both technologists have seen significant changes in the field in recent years—particularly around automation.
“Automation and technological improvements have transformed workflows, reducing manual tasks and increasing throughput,” says Ahmad. “It has allowed us to deal with increased workload and staffing challenges.”
Trevor agrees, noting that “most testing is received in the lab and reported in under 30 minutes.” The pace and precision of modern lab technology have never been more impressive—or more essential.
When asked about the future, both are hopeful. Ahmad sees AI playing a larger role in lab sciences, while Trevor hopes increased visibility through events like Med-Lab Week will help attract new professionals to the field.
Words of Wisdom for the Next Generation
For those considering a career in medical laboratory science, Ahmad and Trevor offer sound advice.
“Take every chance you get to cross-train and learn new areas,” Ahmad says. “Working in a city hospital, you might be stuck in just one department, but switching things up keeps the job interesting and helps you grow.”
Trevor encourages aspiring MLTs to get the most out of their placements: “Ask questions to the preceptors, question processes for better understanding... Your placements will be the foundation of experience walking into your first job.”
Why Lab Week Matters
Medical Laboratory Week is more than a celebration—it’s a chance to recognize the vital role MLTs play in the healthcare system.
“Recognition during Lab Week reminds us that the work we do matters and doesn’t go unnoticed,” says Ahmad. “It’s also an opportunity to spread awareness of the important work we do.”
Trevor adds, “It creates public awareness of the crucial work being done behind closed doors... And more importantly, I feel it helps to inspire and recruit the next generation of lab professionals.”
At Stevenson Memorial Hospital, we are proud to celebrate Medical Laboratory Professionals who are, without question, essential to every diagnosis, every treatment plan, and every step toward recovery. This week—and every week—we thank them for their dedication, precision, and compassion.